If you received a Franklin T9 Mobile Hotspot from the District and need assistance connecting or Troubleshooting, start with this guide by clicking on the below link.

https://www.t-mobile.com/support/devices/mobile-internet/franklin-9-mobile-hotspot/getting-started-franklin-t9-mobile-hotspot#subhead4

Additional Troubleshooting Information

https://www.t-mobile.com/support/devices/device-troubleshooting/mobile-hotspot-troubleshooting

If you still need assistance after reviewing these guides, please contact T-Mobile at the following number

1-877-746-0909